Online gaming at mr138 is meant to be entertainment — something to look forward to on a Friday evening or during a live EPL match. The moment it stops being fun, mr138's responsible gaming tools are here to help. This page tells you exactly what's available and how to use it.
mr138 enforces a minimum age of 21 years for all players. Age verification is required at registration and before any withdrawal is processed. If you are under 21, please do not register. Accounts found to be held by persons under 21 will be closed immediately.
Every mr138 member has free access to these tools from within their account settings. They are designed to keep gaming enjoyable and within your personal limits.
Set a daily, weekly, or monthly cap on how much you can deposit into your mr138 account. Limits take effect immediately when reduced and cannot be increased for at least 24 hours — giving you a genuine cooling-off period before any change takes effect.
Set a maximum duration for each gaming session. When your session limit is reached, you'll receive an alert and can choose to stop or extend. This tool is especially useful for late-night sessions when it's easy to lose track of time.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. These reality checks appear at intervals you choose — every 30 minutes, 60 minutes, or 2 hours.
Take a short break from gaming by activating a cooling-off period of 24 hours, 7 days, or 30 days. Your account remains open but real-money play is suspended. You won't receive any promotional communications during this period.
If you feel you need a longer break, self-exclusion allows you to close your mr138 account for 6 months, 1 year, 2 years, 5 years, or permanently. Self-exclusion takes immediate effect and cannot be reversed during the chosen period.
Our trained support team is available 24/7 via live chat and can discuss responsible gaming concerns in complete confidence. You won't be judged — our team is here to help, whether that means explaining our tools or helping you self-exclude right away.
Self-exclusion is the most powerful responsible gaming tool mr138 offers. Here's how it works, step by step.
Access your account settings via the top-right menu after signing in at mr138.win.
Find the "Responsible Gaming" section within your account dashboard to access all available tools.
Select your preferred exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent closure.
Confirm the exclusion. It takes effect immediately. You will receive a confirmation email to your registered address.
mr138 will immediately suppress all promotional communications to your account during the exclusion period.
After your chosen period expires, you may contact mr138 support to request account reinstatement. A 48-hour reflection period applies before any reinstatement is processed.
You can request self-exclusion directly via our 24/7 live chat even if you are unable to log in. Our team will process the request immediately. Email [email protected] if live chat is unavailable.
Problem gambling can affect anyone. These are recognised warning signs that your gaming may be becoming harmful. If several of these apply to you, please consider using mr138's self-exclusion or cooling-off tools.
You spend more money on gaming than you originally intended, and find it difficult to stick to a budget even when you set one.
You find yourself chasing losses — continuing to play or increasing bet sizes in an attempt to win back money you've lost.
Gaming is affecting your sleep — staying up late to play, or feeling restless when you're not playing.
You've borrowed money, sold belongings, or neglected bills in order to fund gaming activity.
Family members, friends, or colleagues have expressed concern about the amount of time or money you spend on gaming.
You feel irritable, anxious, or depressed when you are not able to play, or use gaming as a way to escape stress or negative emotions.
You have tried to cut back on gaming before but found it difficult or impossible to do so.
You hide your gaming activity from the people close to you, or lie about how much you spend or how often you play.
Problem gambling affects many people across Malaysia and worldwide. Reaching out for help is a sign of strength, not weakness. mr138's support team can assist you with our tools — and we encourage you to seek professional support if needed. Gambling should always be entertainment, never a source of stress or financial hardship.
Ask yourself these questions honestly. If you answer "yes" to three or more, we strongly encourage you to activate a cooling-off period or speak to our support team.
Do I sometimes spend more time or money gambling than I had planned at the start of a session?
Have I ever continued playing to try to win back money I had lost?
Have I ever lied to family or friends about how much I gamble or how much I have won or lost?
Has gambling ever caused problems with my finances, relationships, work, or studies?
Do I feel the need to gamble with increasing amounts of money to get the same level of excitement?
Do I feel irritable or restless when I try to cut down or stop gambling?
Have I ever borrowed or stolen money to gamble or to pay gambling-related debts?
Have I ever relied on others to help me out of financial difficulties caused by gambling?
Responsible gaming is not a box-ticking exercise at mr138 — it's a genuine part of how we operate. We operate under an international gaming licence that requires us to maintain responsible gaming standards, and we take those obligations seriously.
For Malaysian players, we understand that online gaming exists in a complicated legal and social environment. We don't take that lightly. Every tool on this page — deposit limits, session timers, reality checks, cooling-off periods, and self-exclusion — is available to every mr138 member at no cost and activates without delay.
The 21+ age restriction is enforced through identity verification at registration. We do not allow persons under 21 to hold accounts or participate in any real-money activity on the platform, and we will close any account where we have reason to believe the holder is underage.
Our support team is trained in responsible gaming conversations. If you reach out to us with a concern — about your own gaming or on behalf of someone you care about — you will be treated with complete discretion and directed to the most appropriate tools or resources.
If you share a device with someone under 21, please use browser parental controls or device-level restrictions to prevent access to mr138.win. Keep your login credentials private and do not allow minors to use your account under any circumstances.
If you believe a minor has accessed a mr138 account, contact our support team immediately at [email protected].
mr138 operates under Curaçao international gaming licensing, which requires adherence to responsible gaming frameworks developed by international gaming regulatory bodies. The following standards inform our responsible gaming programme.
In line with international gaming authority standards, mr138 requires identity verification before any withdrawal is processed. Where age is in doubt at any point, accounts are suspended until verification is complete.
mr138 monitors account activity for patterns consistent with problem gambling — including rapid loss-chasing behaviour and sudden large deposit increases — and proactively contacts members where concerns are identified.
mr138 does not send bonus offers or promotional communications to members who have activated any responsible gaming tool, are in a self-exclusion period, or have been identified as potentially vulnerable.
All mr138 customer support staff receive responsible gaming training. Our team is equipped to handle sensitive conversations, direct members to the appropriate tools, and escalate cases where professional support may be needed.
Gaming is entertainment. Set your limits before you play, use our responsible gaming tools whenever you need them, and reach out to our 24/7 support team if you ever have a concern. 21+ only, always.
🔞 Strictly 21+ only · Gambling involves financial risk · Use our tools to stay in control